Live · 24/7 Public Safety Answering Point

191The people's first refuge

Real-time operations center of Panfah News Center Unit handling emergency calls, coordinating radio networks, supporting royal motorcade missions, and accelerating crime prevention response across Bangkok, 24/7.

24/7 operationAvg. pickup <30 secCovering all police stations in Bangkok

Live Ops · Bangkok

IncidentsRadio UnitsCoordination

191 · PANFAH

Districts

50All Bangkok districts

Call Pickup

≤ 3sCall pickup time

Response Time

≤ 7mPolice arrival time

Guide · Call flow

How to report to 191 quickly

When every second matters, prepare these 4 key details before calling to help 191 dispatch response teams faster.

State location clearly

Share road, alley, nearby landmark, or Google Maps coordinates.

Describe the incident

Explain what is happening: crash, fight, fire, or suspicious activity.

Describe suspect details

If visible, share appearance, clothing, vehicle, and escape direction.

Give callback number

Provide a contact number so operators can verify and coordinate updates.

Public warning

Emergency lines save lives
Prank calls can cost lives

The time and resources of 191 are reserved for people in real crisis. False or disruptive calls are not only illegal, they can take away someone else’s chance to survivewhile they are waiting for urgent help.

Critical patient calls get blockedRescue teams are dispatched to wrong locationsPolice response units lose critical time

Legal notice

Legal reference

National Emergency Number Act

Section 34/5

Any person who uses or calls the national emergency number without an emergency or intentionally disrupts call-center operations is subject to penalties.

Imprisonment

up to 1 month

or fine

up to 10,000 THB

or both

Core missions

6 key missions of Panfah

From first-second emergency intake to field coordination and ceremonial protection, every mission is driven by one goal: public safety.

See all capabilities

24/7 hotline

Emergency call center

191 Emergency Call Intake

24/7 public emergency intake and dispatch to nearest response units.

pickup time

≤ 3s

radio network

Panfah radio network

Panfah Radio Center

Primary radio backbone connecting stations and field units across Bangkok.

police stations

ceremonial ops

Royal motorcade ops

Royal Motorcade Operations

Planning and secure route coordination for royal and ceremonial missions.

readiness

100%

fast response

Crime prevention & response

Crime Prevention & Response

Rapid incident response with patrol and mobile teams.

arrival

≤ 7 min

integrated

Multi-agency coordination

Multi-agency Coordination

Integrated response with rescue, EMS, traffic, fire and civil partners.

agencies

12+

real-time

Crime analysis

Crime Analytics

Real-time tracking, reporting, and analysis through command center mapping.

dashboard

Live

Capabilities

Operational fromthe first second

Teams, equipment, and systems that power Panfah operations at full readiness around the clock.

191 Hotline

24/7 call intake

Panfah Radio

Bangkok-wide network

Unit GPS Tracking

Real-time positions

Motorcade Escort

Ceremonial operations

Rapid Response

Urgent dispatch

Smart CCTV

Public camera network

Live Incident Map

Incident command map

Multi-agency Ops

Rescue, traffic, fire

Situation Reports

Central command data

Call Recording

Audit and review

191 Hotline

24/7 call intake

Panfah Radio

Bangkok-wide network

Unit GPS Tracking

Real-time positions

Motorcade Escort

Ceremonial operations

Rapid Response

Urgent dispatch

Smart CCTV

Public camera network

Live Incident Map

Incident command map

Multi-agency Ops

Rescue, traffic, fire

Situation Reports

Central command data

Call Recording

Audit and review

From the commander

For the people, 24/7

Panfah 1

“Panfah News Center is the heart of emergency call handling. We stay on the line for every citizen, at all times - from royal motorcade operations, crime response coordination and field unit support in every situation. Our mission starts and ends with public safety.”

Pol. Col. Sompong Ekwat

Commander, News Center Unit · Patrol & Special Operations

1,200+

สายต่อวัน

24/7

เปิดรับแจ้ง

สถานีตำรวจนครบาล

สำนักงานตำรวจแห่งชาติ

Royal Thai Police

บช.น. · ตำรวจนครบาล

Metropolitan Police

บก.สปพ. · สายตรวจ

Patrol & Special Ops

หน่วยงานร่วม

12+ agencies

Report · Contact center

Tell us what happened
we are ready to help

For non-immediate situations, contact us through the channels below. Panfah operators will coordinate follow-up as quickly as possible, 24/7.

Emergency now? Call 191 immediately

Free line · 24/7 · direct operator support

Step 1
1. Call received
Panfah operators receive 191 calls 24/7 and confirm location and incident details.
Step 2
2. Dispatch nearest unit
Command center relays details through the radio network to nearest teams.
Step 3
3. Track and report
Units report status back to center until incident closure and record review.

Headquarters

Panfah News Center Unit

Patrol & Special Ops

Open 24hChatuchak, Bangkok

Open in Google Maps

191 @keyframes hero-phone-ring { 0%, 20%, 100% { transform: rotate(0deg); } 2%, 6%, 10%, 14%, 18% { transform: rotate(-10deg); } 4%, 8%, 12%, 16% { transform: rotate(10deg); } } @keyframes hero-wave-pulse { 0%, 20%, 100% { opacity: 0; } 5%, 15% { opacity: 0.9; } } The people's first refuge